Frequently Asked Questions

Shipping

Where does the product ships from?

Brick it operates out of multiple “Ship From” locations located in different parts of the country. The exact ship from point will depend on the brick choice, availability, and order size.

How much does it cost to ship Brick It products?

Unfortunately, there is no simple answer to that question. It will depend on the size of your order, distance that it has to travel, ship from location which is determined by your choice of brick etc.

Every shipping quote is customized to each customer’s quote and specifications. Each quote is entered into a bidding pool where shipping companies compete for your business assuring the best possible price.

How is Brick It product shipped?

Shipping method will depend on the order. Samples and small orders will be shipped using UPS or FedEx, Most common orders will ship on pallets using LTL (less than a truck load) companies and larger orders over 20,000 lb will be shipped using trucks. We also have a capability to use Rail Road and Sea Containers.

Like any other construction delivery service, most deliveries are limited to a “curb site” only.

Can I pick up material myself?

Yes, but this might not work in some cases. Please ask…

Note: if the product is picked up at our NY location and third party shipping company is not used, you are subjected to NY State Sales Tax.

Can I arrange my own shipping?

Yes, but this is rarely is beneficial to a customer.

Remember, in the event of material damage or shortage you’ll have to deal with the shipping company you have hired yourself. They will not discuss anything with us since we are not the party that hired them.

What do I have to do when the product arrives?

Please inspect the shipment. Look for any signs of damages that could have occurred during shipping. Locate packing slip pouch, remove shipping documents and check quantities.

Everything leaves our warehouse in perfect condition.

What should I do if I notice damage?

If you notice any damage, you must document it. Please use the driver as your witness, take pictures, make notes on a bill of lading and have the driver initial or sign them. Once you’ve documented it, please notify our customer service department. With your proper documentation, we will send you replacement as soon as possible and deal with the shipping company ourselves later. Please accept the delivery and do not discard any damaged material.