Logistics
An in-house logistics team not only enhances customer care but also elevates the level of service we provide. This enables us to offer diverse shipping options and maintain better control over the entire process.
Costs
Costs depend on factors such as the weight and freight dimensions, shipping distance, chosen shipping method, carrier choice, additional services, customs and duties for international shipments, fuel surcharges, etc.
A good option to minimize costs is to reduce the handling time of freight, and shipping directly from the production plant to the job site is crucial in achieving this goal.
Shipping methods
Numerous shipping methods and equipment options are accessible for transporting goods. Some of the most prevalent shipping methods include:
In addition to these shipping methods, there are several equipment options that can be used for transporting bricks in the brick industry, including:
Limited Access Delivery
A specialized delivery service designed for restricted or challenging locations, including private residences, schools, gated jobsites, military bases, etc.
Liftgate Option
With liftgate delivery, your materials will be safely lowered to street level by the driver.
Truck Mounted Forklift
A truck-mounted forklift is a forklift specifically designed to be transported and carried by a truck, allowing for convenient on-site unloading and lifting of heavy materials.
Instant cost calculation for your order.
Our exclusive proprietary software system allows you to order on-line and swiftly calculate delivery terms and costs.
This ensures a precise quote for your order, including delivery costs, eliminating guesswork. Engineered for simplicity and transparency, our system facilitates an ordering process that empowers you to make informed decisions for your project.
Shipping Quotes Accuracy
When seeking a shipping quote, precision is crucial, necessitating collaboration among the shipper, carrier, and receiver to ensure a clear understanding of the required services. Inaccurate or incomplete information can lead to incorrect quotes, shipment delays, or unexpected charges.
Our advanced software processes and transmits data to a carrier bidding pool, where carriers openly compete for your business by tailoring options for specific cart products and scenarios. The provided prices are both real and accurate, offering customers a comprehensive selection. Given the sophistication of our shipping offerings, our shipping page is brimming with detailed information, inviting customers to explore its contents.
Customers are strongly advised to meticulously review the quote for accuracy before acceptance, promptly addressing any discrepancies in expectations. Precise customer data entry is pivotal for an accurate shipping quote, contributing to a seamless and efficient shipping process. Changes to cart content or required services necessitate a reevaluation of shipping options.
Material Acceptance
When receiving freight, customers play a crucial role in ensuring a smooth process. Their responsibilities include conducting a thorough inspection of delivered items for visible damage or discrepancies, verifying quantities against provided documentation, and accepting the delivery by signing the delivery receipt.
Damaged Freight
In reality, unforeseen events during shipping are rare. However, effective communication is crucial, involving prompt reporting of damages or shortages to both the carrier and shipper. It's advisable not to refuse the freight; instead, accept it while keeping meticulous records. Make notes on delivery receipts and capture photos of damages for future reference. Timely reporting and proactive follow-up on issues contribute to a transparent and efficient resolution process. These steps ensure that, despite occasional challenges, any freight issues are managed with thoroughness and diligence.
Our Responsibility
If everything has been documented according to the above shipping industry guidelines, damages will be promptly addressed. In such cases, a replacement material order will be processed immediately, with no liability to the customer. Proper documentation is a must to a swift and hassle-free resolution process.
We excel in challenging situations, yet we sincerely hope you won't ever need to experience it.
Frequently Asked Questions
Can you get brick delivered directly to a job site?
Yes, delivery can often be arranged for brick, thin brick, thin stone, installation systems, and related materials directly to a job site, depending on the order size, location, and delivery requirements.
What shipping methods are available for brick orders?
Several shipping options are available, including parcel shipping for smaller orders, LTL freight for palletized materials, FTL freight for larger loads, and specialized local delivery services when available.
Can you calculate delivery costs before ordering?
Yes, shipping and delivery calculation tools can be used to estimate costs before placing an order. This helps contractors and builders better understand total project costs during bidding and procurement.
Can brick be delivered to limited access jobsites?
Yes, brick delivery can often be arranged for private residences, schools, gated jobsites, military bases, and other limited-access locations. Site access requirements and delivery restrictions should be confirmed before scheduling delivery.
What should you do if freight arrives damaged?
You should inspect the delivery upon arrival, document any damage or shortages, note issues on the delivery receipt, take photos, and report the problem promptly so it can be reviewed and resolved.
