Tools & Non-Construction Products
We want you to feel confident in your purchase. Tools and accessory items may be returned within 30 days of delivery, provided they are in brand-new, unused condition and include all original packaging, accessories, and documentation. Customers are responsible for shipping costs both ways. Once your return is received and inspected, we will issue a refund or store credit, minus any shipping charges. If an item is defective, please contact us with photos and order details so we can assist with a warranty claim.
Construction Materials
Our goal is to provide only fresh, high-quality materials for every project. For this reason, returns on building products such as brick, thin brick, mortar, and other masonry materials are not accepted, and all sales are final.
There are several important reasons for this policy:
- Lot and batch consistency: Colors, textures, and sizes vary by production run, making it impossible to re-integrate returned materials without risking mismatched results.
- Custom cutting & processing: Many orders involve cutting full brick into thin brick or preparing special blends, which cannot be resold.
- Quality assurance: We guarantee our customers only new materials, never leftovers or previously handled stock.
- Direct shipping: Some items ship directly from manufacturing plants that do not accept returns.
- Industry standards: Return restrictions ensure compliance with manufacturing guidelines and maintain product integrity.
By following this approach, we ensure that every customer receives only first-quality materials.
Order Modifications & Cancellations
Orders may be modified or canceled within 24–48 hours if possible, as most products are processed almost immediately after an order is placed. Once processing begins, including material sourcing, custom cutting, or scheduling changes may not be possible.
Unclaimed Orders
Orders not picked up or delivered within 60 days of being marked “ready to ship” will be discarded and fully invoiced to the customer.
Product Samples
Customers may purchase samples to review color, texture, and finish prior to committing to a full project. Up to three (3) mini sample boards may be credited toward one registered project order. Please note that shipping fees for samples are non-refundable and are not included in the credit.
⚠️ Pro Tip:
Please double-check measurements, quantities, and selections before placing your order. “Measure Twice, Click Once!”
