How can we help you?

If you are tax-exempt, you can request removal of sales tax from your transactions by submitting the appropriate documentation, such as a resale certificate or tax exemption form. Once your documents are reviewed and validated by our team, sales tax will be removed from applicable purchases. Please ensure that your exemption forms are up to date and correctly completed to avoid delays in processing your order.

It depends on the state in which you reside. Sales tax on shipping is regulated at the state level. In general, if the product being shipped is taxable, then any shipping, delivery, handling, or transportation fees listed on the invoice are also taxable. However, laws vary by state.

For example, in New York State, shipping charges are taxable when associated with a taxable sale. You can find more detailed information from the NYS Department of Taxation here:
New York State Guidance on Shipping & Delivery Charges

If you are unsure about the rules in your state, we recommend checking with your local tax authority or consulting your accountant.

An estimate is a non-binding, approximate price provided when key project details such as exact quantities, delivery specifics, or product selections are still unknown. Estimates may be verbal or written, are subject to change, and cannot be used to initiate payment or processing.

A quote, on the other hand, is a formal offer based on confirmed details. It reflects accurate pricing, can be prepaid, and may be converted into an official order. Quotes are valid for 30 days from the issue date and must be updated if that period expires.

Brick It issues invoices based on what is shipped, not what was originally ordered. If your order ships in multiple deliveries, you will receive a separate invoice for each shipment. This ensures accurate documentation of materials delivered. If you require consolidated invoicing or have specific billing preferences, please inform our staff in advance so we can accommodate your needs.

Yes, upon request, we can provide a Pro Forma Invoice, which serves as a formal quote or order confirmation. However, please note that a Pro Forma Invoice is not a final invoice. Final invoices are generated and sent for each actual shipment, and details may differ if changes occur during the sales or fulfillment process.

For accuracy and consistency, we recommend issuing a purchase order (PO) to Brick It based on confirmed material quantities and pricing. From there, you can submit a prepayment, verify materials upon delivery using the packing slip, and reconcile everything once the final invoice is received. This approach ensures a clear paper trail and minimizes discrepancies.

A packing slip is a document generated in our warehouse at the time of shipment. It lists the quantities of materials that were actually shipped, not what was originally ordered. Please note that shipped quantities may differ from ordered quantities due to partial shipments, backorders, or other adjustments. Always refer to the packing slip when verifying delivered materials.

Invoices are issued based on materials shipped, not on prepayments. Even if your order has been prepaid in full, an invoice will still be generated for each shipment as a record of what was delivered. This ensures transparency and accurate documentation for both parties.

A picking slip is an internal warehouse document used by Brick It to guide the order packing process. It lists the items and quantities that need to be gathered for shipment. This document is primarily for internal use and generally does not concern customers.

An order confirmation is a document that outlines the agreed-upon material quantities, pricing, and details of your order. It may be delivered as a printed copy, PDF, or email. Customers are responsible for reviewing the confirmation carefully to ensure accuracy. Any discrepancies should be reported immediately to avoid delays or errors in fulfillment.

Yes. Brick It issues account statements on a bi-weekly basis, but only if there is an open balance on the account. If your account is paid in full, you will not automatically receive a statement. Detailed account activity statements are also available upon request at any time.

Yes. In most cases, contractors must pay sales tax on building materials and tangible personal property used in capital improvement projects—even if the project itself is exempt from sales tax.

For example, in New York State, if a contractor performs work that qualifies as a capital improvement, they are not required to charge the customer sales tax. However, the contractor must still pay tax on the materials purchased for the job. No refund or credit is available for this tax, unless the contractor qualifies to use Form ST-120.1 (Contractor Exempt Purchase Certificate).

Capital improvement projects are further detailed in NYS Publication 862, which also helps distinguish between taxable repairs and exempt capital improvements. Note that tax exemptions may apply if the work is being done for a tax-exempt organization.