Frequently Asked Questions

How Do I Make a Purchase?

Our products are available for online purchasing, or you can contact us for live person assistance Mon-Fri 8:00 am - 4:30 pm EST. 

Costs assessments heavily rely on accurate understanding that considers the product’s choice, its manufacturing plant, or all additional ship from warehouses, job site location, and the size of the order. 

Product quoting and fob bidding or budgeting:
Customers can build their product configurations on our website, get prices for their job bidding purposes, or contact us for live person assistance Mon-Fri 8:00 am - 4:30 pm EST. 

Does Brick It Collect Sales Tax in My State?

Currently, we collect Sales Tax for the following states:

  1. California
  2. Georgia
  3. Illinois
  4. Maryland
  5. Massachusetts
  6. New Jersey
  7. New York
  8. North Carolina
  9. Ohio
  10. Oklahoma
  11. Pennsylvania
  12. Virginia
  13. Washington
  14. Michigan
  15. Tennessee 

We are monitoring economic nexus laws and adopt to all required changes.  

Sales tax is calculated based on the "ship to" address. 

Does Brick It Sell to Public?

Brick It does not discriminate. Our product is available to everyone. No job is too big or too small. We greatly appreciate your business and will offer unsurpassed customer service.

Brick It sells to homeowners, weekend warriors, contractors, architects, end-users, etc. We are especially loved by chain stores, chain restaurants, where the same brick is specified in multiple locations throughout the country or the world. They simply place their orders in one place, and then it will ship to all their jobsite locations as per the client’s specifications. It eliminates the need for local material sourcing and assures consistency.


Note to all the customers not familiar with this industry:
Behind computer clicks or the phone, there are real people doing real jobs creating real financial obligations. Order cancelations are rarely the option and returns never make economical sense are on most products. This is a low margin product, not comparable to the fashion industry that has enormous margins, therefore, it can offer free shipping or build it into the price. Mesure twice click once! 

What's Brick It Return Policy?

What's Brick It Return Policy?
We pride ourselves in our products, and we guarantee our customers new and high-quality goods. We recognize the fact that customers do not expect to receive materials that were returned or leftovers from previous projects. Therefore we do not accept returns on any of the commodity products we offer.

Due to the nature of commodity business such as economics, lot discrepancies, etc., all sales are final. Your order alteration might or might not be possible in the early stage (24-48 hours) and will depend on the product ordered, as all orders are being almost immediately processed through our system, materials being sourced, bricks being cut, etc. All orders not picked up or not delivered due to customer’s fault within 60 days of being “ready to ship” will be discarded and fully invoiced to customers.

This is a low margin industry selling heavy products that do not justify free returns or consequence-free cancelations. Please confirm to "Measure Twice Cut Once!" rule. 

Product Samples
Often, a small sample board is sufficient for determining the final selection. However, when large quantities of brick are to be erected, the prudent owner, general contractor, mason contractor, a distributor should direct or request that the final selection be made from a field panel (also known as a field sample or mock-up). A field panel is typically constructed as a freestanding element that will later be torn down when the project is complete. Usually, a quantity of brick equal to approximately 15 square feet will be used for the construction of the freestanding field panel. Use our material calculator to purchase materials for this purpose. 

Typically, the general contractor and mason contractor are responsible for preserving and maintaining the integrity of the field panel which is considered the project standard for bond, mortar, workmanship and appearance and as the standard for comparison until the masonry has been completed and accepted by the owner or the owner's representative.

Product Samples are available on our our website. You can also contact us for any special arrangements.

Each brick product page offers a place to order brick samples, and mortar color channel sample is located under the mortar tab. 
Do I Have To Pay Sales Tax For Materials Used In Capital Improvement Project?

Yes. Unless the job is performed for an organization that is exempt from sales and use tax.

Laws may vary depending on the state, but here are some details from the instruction page from ST-124 capital improvement form for NY state:

If a contractor performs work that constitutes a capital

improvement, the contractor must pay tax on the purchase

of building materials or other tangible personal property, but

is not required to collect tax from the customer for the capital

improvement. No credit or refund is allowed for the tax paid

on the cost of materials by the contractor. See Tax Bulletin

Contractors – Sales Tax Credits (TB-ST-130).

For guidance as to whether a job is a repair or a capital

improvement, see Publication 862, Sales and Use Tax

Classifications of Capital Improvements and Repairs to Real


A contractor, subcontractor, property owner, or tenant, may

not use this certificate to purchase building materials or other

tangible personal property tax free. A contractor’s acceptance

of this certificate does not relieve the contractor of the liability for

sales tax on the purchase of building materials or other tangible

personal property subsequently incorporated into the real property

as a capital improvement unless the contractor can legally issue

Form ST-120.1, Contractor Exempt Purchase Certificate. (See

Publication 862 for additional information.)

The term materials is defined as items that become a physical

component part of real or personal property, such as lumber,

bricks, or steel. This term also includes items such as doors,

windows, sinks, and furnaces used in construction.

What Is The Difference between Estimate And Quote?

Estimates are typically none binding and not exact, presented verbally or by written document. They might change at anytime. Typically, we issue them when all details of the projects are unknown such as: exact product quantities, delivery quantities, delivery dates, etc. We do not accept prepayment on Estimates.


Quotes are prepared based on specific known facts and details. Those can be prepaid, converted to orders, and processed through our system. Quotes expire, and need to be updated after 30 days from issuing date.  

Does Brick It Have a Showroom

Brick It has a 3,000 square feet showroom in Hauppauge NY, and extensive website for all of our distant customers. Often physically visiting customers end up browsing the website anyway as it is very informative.

Can I Send You Construction Documents Or Plans For Material Quantities Take Offs, Estimating or Quoting Purposes?

It is a bad business practice to tell customers what they need and sell it to them at this same time. We recognize a conflict of interest here. Customers are required to provide us with a basic job information such as square footage of the job and linear footage of outside corners, and we will help with calculations of each system’s installation component.


Basic material quantity requirements are the responsibility of the person who is financially responsible for the job’s contract (typically a contractor).

Do I Have To Pay Sales Tax On Shipping?
Generally, charges for shipping or delivery that a seller includes on its bill are taxable if the product or service that is being shipped or delivered is taxable. The terms shipping and delivery also include charges identified by terms such as transportation, handling, or postage.

Laws might vary depending on the state but NY State explains it in details here: 
What Happens If I'm Exempted From Paying Sales Tax?
Customers my request sales tax to be eliminated from thaire transactions by submitting proper documentations such as resale certificates, tax exempt forms etc. Sales Tax will be eliminated after form validation. 
Does Brick it Have a Distributor In My Area?

Most of our resellers do not sell enough of the product to keep it in stock. Some even order samples from us online on per request bases as the need arrives. In most likely scenario your order would ship from the same “ship from” point anyway.


You have obviously found us and visiting our website. Wouldn’t be easier just to order a sample yourself, and eliminate that extra level of complexity of having another “middleman” and additional cost?

Is Thin Brick Cheeper Than Full Brick?

Thin veneers and full veneers have their own separate, well respected place in the construction industry. We always say that thin brick should never be viewed as a cheaper alternative to full brick veneer. It should be used in areas where full brick cannot be used or where installation of a brick shelf (steel or concrete) is challenging and/or very expansive. Thin Brick can deliver a lot of solutions to your structural challenges.

Can I Receive a Catalogue of All Brick It Products?
Catalogs are a sentiment from the past and we no longer print full versions of them. Our website offers a much wider and fresh information. It is hard to imagine to print all that. Let’s save a tree…
Does Brick It Install?

We do not Install. It is highly unethical to compete with our own customers.


FYI, we have experience in masonry contracting field. Brick It panel system was originally developed for our own use. We don’t just sell it. We have used it ourselves before we started selling it. It works!