Frequently Asked Questions
Brick It does not discriminate. Our product is available to everyone. No job is too big or too small. We greatly appreciate your business and will offer unsurpassed customer service.
Brick It sells to homeowners, weekend warriors, contractors, architects, end-users, etc. We are especially loved by chain stores, chain restaurants, where the same brick is specified in multiple locations throughout the country or the world. They simply place their orders in one place, and then it will ship to all their jobsite locations as per the client’s specifications. It eliminates the need for local material sourcing and assures consistency.
Note to all the customers not familiar with this industry:
Behind computer clicks or the phone, there are real people doing real jobs creating real financial obligations. Order cancelations are rarely the option and returns never make economical sense are on most products. This is a low margin product, not comparable to the fashion industry that has enormous margins, therefore, it can offer free shipping or build it into the price. Mesure twice click once!
What's Brick It Return Policy?
We pride ourselves in our products, and we guarantee our customers new and high-quality goods. We recognize the fact that customers do not expect to receive materials that were returned or leftovers from previous projects. Therefore we do not accept returns on any of the commodity products we offer.
Due to the nature of commodity business such as economics, lot discrepancies, etc., all sales are final. Your order alteration might or might not be possible in the early stage (24-48 hours) and will depend on the product ordered, as all orders are being almost immediately processed through our system, materials being sourced, bricks being cut, etc. All orders not picked up or not delivered due to customer’s fault within 60 days of being “ready to ship” will be discarded and fully invoiced to customers.
This is a low margin industry selling heavy products that do not justify free returns or consequence-free cancelations. Please confirm to "Measure Twice Cut Once!" rule.
Typically, the general contractor and mason contractor are responsible for preserving and maintaining the integrity of the field panel which is considered the project standard for bond, mortar, workmanship and appearance and as the standard for comparison until the masonry has been completed and accepted by the owner or the owner's representative.
Product Samples are available on our our website. You can also contact us for any special arrangements.
Each brick product page offers a place to order brick samples, and mortar color channel sample is located under the mortar tab.
Currently we collect Sales Tax for the following states: New York, New Jersey, Pennsylvania, Maryland, North Carolina, Washington State, California, Virginia, Georgia, Oklahoma, Massachusetts, Ohio and Illinois.
We are monitoring economic nexus laws and adopt to all required changes.
Sales tax is calculated based on the "ship to" address.
Yes. Unless the job is performed for an organization that is exempt from sales and use tax.
Laws may vary depending on the state, but here are some details from the instruction page from ST-124 capital improvement form for NY state:
If a contractor performs work that constitutes a capital
improvement, the contractor must pay tax on the purchase
of building materials or other tangible personal property, but
is not required to collect tax from the customer for the capital
improvement. No credit or refund is allowed for the tax paid
on the cost of materials by the contractor. See Tax Bulletin
Contractors – Sales Tax Credits (TB-ST-130).
For guidance as to whether a job is a repair or a capital
improvement, see Publication 862, Sales and Use Tax
Classifications of Capital Improvements and Repairs to Real
A contractor, subcontractor, property owner, or tenant, may
not use this certificate to purchase building materials or other
tangible personal property tax free. A contractor’s acceptance
of this certificate does not relieve the contractor of the liability for
sales tax on the purchase of building materials or other tangible
personal property subsequently incorporated into the real property
as a capital improvement unless the contractor can legally issue
Form ST-120.1, Contractor Exempt Purchase Certificate. (See
Publication 862 for additional information.)
The term materials is defined as items that become a physical
component part of real or personal property, such as lumber,
bricks, or steel. This term also includes items such as doors,
windows, sinks, and furnaces used in construction.
Estimates are typically none binding and not exact, presented verbally or by written document. They might change at anytime. Typically, we issue them when all details of the projects are unknown such as: exact product quantities, delivery quantities, delivery dates, etc. We do not accept prepayment on Estimates.
Quotes are prepared based on specific known facts and details. Those can be prepaid, converted to orders, and processed through our system. Quotes expire, and need to be updated after 30 days from issuing date.
Brick It has a 3,000 square feet showroom in Hauppauge NY, and extensive website for all of our distant customers. Often physically visiting customers end up browsing the website anyway as it is very informative.
It is a bad business practice to tell customers what they need and sell it to them at this same time. We recognize a conflict of interest here. Customers are required to provide us with a basic job information such as square footage of the job and linear footage of outside corners, and we will help with calculations of each system’s installation component.
Basic material quantity requirements are the responsibility of the person who is financially responsible for the job’s contract (typically a contractor).
Laws might vary depending on the state but NY State explains it in details here:
Most of our resellers do not sell enough of the product to keep it in stock. Some even order samples from us online on per request bases as the need arrives. In most likely scenario your order would ship from the same “ship from” point anyway.
You have obviously found us and visiting our website. Wouldn’t be easier just to order a sample yourself, and eliminate that extra level of complexity of having another “middleman” and additional cost?
Thin veneers and full veneers have their own separate, well respected place in the construction industry. We always say that thin brick should never be viewed as a cheaper alternative to full brick veneer. It should be used in areas where full brick cannot be used or where installation of a brick shelf (steel or concrete) is challenging and/or very expansive. Thin Brick can deliver a lot of solutions to your structural challenges.
We do not Install. It is highly unethical to compete with our own customers.
FYI, we have experience in masonry contracting field. Brick It panel system was originally developed for our own use. We don’t just sell it. We have used it ourselves before we started selling it. It works!
Brick, Mortar and Stone Samples can be purchased online at any time or by contacting our office Mon-Fri 8:00am - 4:30pm EST.
Products should be purchased by contacting us directly during our regular business hours Mon-Fri 8:00am - 4:30pm. Costs assessments heavily rely on accurate understanding that takes into consideration product’s choice, its manufacturing plant, job site location and the size of the order. It’s always best to talk to us so that we can skillfully match product solution, advise on availability based on your circumstances, and come up with most economical freight solution for your project’s location.
Product Quoting and Job Bidding:
Product quoting is available for repeat customer who are familiar with our products and freight logistics. Such customer can build their own product configurations on our website and get prices for their job bidding purposes.