How can we help you?

Upon delivery, carefully inspect your shipment for any visible signs of damage that may have occurred in transit. Locate the packing slip pouch, remove the shipping documents, and verify that all quantities match your order.

If you've ordered cut brick: please note that the cutting process involves masonry wet saws, which may leave some residual moisture in the product. Because of this, cut brick is made to order, shipped immediately, and intended to be unpacked and installed promptly. This allows the material to acclimate to its environment naturally and ensures optimal performance.

Shipping costs vary and depend on several factors, including the size of your order, the delivery distance, and the ship-from location, which is often based on product selection and inventory availability. Because of these variables, we do not offer flat-rate shipping. Instead, each shipment is custom-quoted and entered into a competitive bidding pool, where carriers compete for your business, ensuring you receive the best possible rate.

For the most accurate pricing, we recommend using our proprietary online shipping tools, which calculate live, real-time freight costs based on your specific order details.

Yes, you can pick up material directly from our facility. However, this may not be feasible in all situations, depending on the product type, packaging, or order volume. Please contact us in advance to confirm availability and logistics.

Important: If you choose to pick up your order at our New York location and do not use a third-party shipping company, New York State Sales Tax will apply.

Yes, you are welcome to arrange your own shipping. However, in most cases, it’s not the most beneficial option for customers. If there is any damage, loss, or shortage during transit, you will be solely responsible for filing and managing the claim with your carrier. Since Brick It is not the shipping party in that case, we won’t be able to assist or intervene on your behalf. For peace of mind and simplified logistics, we recommend using our shipping services, which are optimized for handling heavy and fragile materials like brick.

If you notice any damage upon delivery, please accept the shipment but do not discard any damaged material, as it may be required for claim processing.

Follow these steps immediately:

• Use the driver as your witness – point out the damage during delivery.
• Take clear, detailed photos of the damaged material and packaging.
• Assess and quantify the damaged items to the best of your ability.
• Make detailed notes on the Bill of Lading describing the damage.
• Have the driver sign or initial your notes for verification.

Once documented, contact our customer service department right away. With proper documentation, we’ll arrange for a replacement shipment as quickly as possible and handle the freight claim directly with the carrier.

Again, do not discard any damaged materials, as they may be inspected during the claim process.

Shipping methods vary based on the size and weight of the order. Samples and small orders (up to 150 lbs) are typically shipped via parcel carriers such as UPS or FedEx. Most standard orders are shipped on pallets using LTL (Less Than Truckload) freight services, while larger orders exceeding 20,000 lbs are shipped via FTL (Full Truckload). We also offer shipping via rail and sea containers when applicable. Air freight is rarely used due to the product’s weight. Please note: like most construction material deliveries, shipments are typically limited to curbside drop-off.